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Forums Community Bugs & Other Issues How to report a bug and find crash logs:

This topic contains 4 replies, has 4 voices, and was last updated by  Ragnarok32240 May 26, 2020.

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  • #11517

    Greetings warriors! You may encounter some behavior that isn’t intended. To help us expedite the bug squashing process, please provide the following information:

    • Build number:
    • Detailed description of bug:
    • Can you reproduce this?
    • If reproducible, what steps did you take to reproduce this?
    • What were you doing before it happened?
    • About how long was your current play session?
    • Screenshot or Video of the issue?

    System specs
    • Operating System:
    • CPU:
    • GPU:
    • RAM:

    The build number can be found on the main menu screen in the lower right corner.

    Additionally if you have any media such as a screenshot, video, or GIF that shows the issue, please attach it within your post.

    For media, good hosting websites are…

    Screenshots: Imgur
    GIFs: Giphy
    Videos: YouTube or Vimeo

  • #12183

    In the event that your game crashes, crash logs help us to diagnose and fix these errors. Here is how to find and send us your crash logs.

    Crash logs are located at C:\Users\username\AppData\Local\Rune\Saved\Crashes. The fastest way to get to this folder is to type %appdata% in the Windows start menu.

     

    This will put you in C:\Users\username\AppData\Roaming. Go up one level so you’re in C:\Users\username\AppData.

     

    Click the “Local’ folder

     

    Then continue to follow the file structure until you get to C:\Users\username\AppData\Local\Rune\Saved\Crashes. Your folder should look similar to this.

    To submit your crash logs to us, please upload the entire folder of the most recent crash you’ve experienced and the folder contents to either Dropbox or Google Drive and link the now uploaded folder in your post.

  • #12240

    https://drive.google.com/file/d/1Iz2gXx86g5dfv3LCc4fATQ4OMRtjblr_/view?usp=sharing
    Hope this is what you needed. I zipped everything into one file from the most recent crash log. This happened yesterday, after about 2 hours of playing, right as I hit level 7, and Loki started talking, it crashed. Rebooted, and the same thing happened when I leveled up to 6 and someone started dialogue, I was hit with a fatal error. It seems to happen when multiple things happen at once like a level increase (off of enemy slain) paired with god’s dialogue. Of the 4 crashes I’ve had 2 or 3 have been in a similar situation to this one. I haven’t played since the update, but plan too soon!

  • #12300

    Unlimited Tree Farming Bug

    https://www.twitch.tv/videos/627575055

  • #12316

    Build Number: 1.1.14394
    Acer Predator Helios 300
    Intel core I7

    Hi! I am loving the game however has a few very annoying issues, all of them occurring since the beggining, I have been playing for about 8h in total..

    First and the worst one, is that the main quests and also the side quests keep re appearing to be completed every time I enter the game, or when I pass from one era to the other.
    For example, I am now in the night era and still appearing the first mission to destroy the monoliths and slay the first monster. Also with all the side quests, like the one to use 2 bandages.

    Also, while fighting, the avatar does not move properly, it does not block always on request, takes a lot of time to respond, which happens a lot on strikes as well.

    Another one is sometimes when I roll while fighting the avatar kind of flies a few meters away. I see that a patch as already corrected this, however I believe in my version of the game it was already included, so not sure what to do.

    Thank you!
    Sofia

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